Policies: Orders, Shipping, Returns

TURNAROUND TIME
Orders of existing pieces normally ship within 2-5 business days. Please let me know if you have a special request for the timing of your shipment. Custom orders will require more time for preparation, and we will communicate directly about that.

SHIPPING
All orders are sent via USPS, either First Class, Priority Mail or First Class International, depending on the size/weight/cost of the item. Free shipping within the USA and Canada, and $10 shipping to international addresses. Contact me if you would like to make arrangements for other options and I’ll do my best to accomodate.

DUTIES
It is the buyer’s responsibility to pay any customs fees, duties or taxes that your country may require.

LOST PACKAGES
Anapalana is not responsible for lost or stolen packages once they have been shipped, or for the cost of lost or returned packages because the wrong address was given.

GIFTS
Please send me a message if your item is a gift, if you would like a special note included with it, or if you would like the invoice excluded, and select the gift wrap box at checkout if desired.

RETURNS
Returns will be accepted within 30 days of purchase and given a full refund if the item is sent back in its original condition. If an item is damaged in shipping, a claim must be filed with the shipping carrier. If there are any issues at all with your order, please contact me and I will do my best to make it right.